• How to Lodge Complaints

How to Lodge Complaint about Crime, Missing Person & Missing Property :

You may be either a victim of crime or a witness to the crime. Well, it is not easy to come forward. But, if no one reports crime to the Police, criminals commit more crime, damage more property and finally justice is denied forever.

It’s also important to report crime for your own sake as getting a crime number from the police will trigger the investigation.

What should you do when the crime is in progress?

  • Screeeeam..! Loudlyto attract attention.
  • Remember the identity of the criminal likeface, scars, hair style, language etc.
  • Remember the registration number, color and make of the crime vehicle (when you are on road and idle, practice remembering registration numbers just as a hobby..! It helps.)
  • If you are the witness, try to follow the crime vehicle and catch him when you feel confident.
  • Try to dial 100, if you are a witness.

How to report a crime, Missing Person & Missing Property?

  • Alert the nearest policeman on the street.
  • If you do not see any policeman, then…
    • Dial 100 or Police control room: 0253-2305233, 34.
    • For Ladies, Help Line Number is: 9762100100, 9762200200
    • In an emergency or if you are facing immediate threat, dial 100 and ask for the police help. Information you give will be passed on to the local police without any delay. It’s always better if you give your contact number to the control room to guide the police patrols.

Going to your local police station/ Police Outpost/Police Chowky:

  • At the police station you will be asked to provide details of the crime and make a statement about the facts of the case. Depending on the contents of your complaint, Police will register a case under relevant sections. If you find the response at the police station inadequate, you can always contact divisional officer.
  • You’ll receive a FIR Number (crime number) that you can quote to find out about the progress of your case and to make any kind of claim.

When to Use Dial 100?

Remember 100 are emergency numbers. This means they should be dialed only in grave situations like :

  • When your life and property is under immediate threat
  • When someone’s life and property is under threat.
  • When you witness the incident or accident and see no policemen around.
  • When you anticipate a grave and immediate danger to life and property like suspicious objects.
  • When someone is crying for help
  • When you come across a criminal who is wanted by the police
  • When you are caught in serious traffic jam for a long time.
  • When you do not know which police station to contact.
  • When you do not find response from the local police station or other emergency responders

Avoid Misuse of 100

Please be advised that any phantom call to 100 will not only dilute the police response but denies relief to the persons who genuinely need immediate help. Following are some Dos and Don’ts :


  • Teach your children to not play with the emergency numbers
  • Try to differentiate between emergency and non-emergency
  • Inform your local police officer about non-urgent situation
  • If you are in a group at a particular scene, one call with all the details is enough. Everyone need not try 100.


  • Never give hoax calls. Remember it’s an offence.
  • Never call 100 to find out routes to particular place, complaint about water supply, garbage disposal in your colony, and weather in city.
  • Never give test calls to emergency numbers.
  • Never give a second call once there is response.
  • Never call emergency numbers for thanks giving, new year, birthday greetings.